1. All orders placed for must be received 2 days in advance as long as the order is placed by 6pm. For example, orders placed on Monday by 6pm may be delivered on Wednesday if requested. If an order is placed for delivery outside the ordering deadline, it will be moved to the following business day.
2. We will deliver to the address you indicate at checkout within the date and time requested (as long ordering deadlines are followed). You are responsible for making arrangements to receive your delivery and giving us appropriate instructions. If you are unable to accept the delivery in person, you must leave a cooler of appropriate size with ice/ice packs in a conspicuous place. You are responsible for ensuring that any delivery point given for a work address is acceptable to your employer for personal deliveries.
3. Once the delivery has been made, Vive Juicery can not be held responsible if items are left to spoil so we highly recommend receiving your juice in person. Please note if you are unable to receive your juice directly and you do not leave a cooler, we will reschedule the delivery for a $10 fee. Raw juice is highly perishable and must remain cold at all times.
4. In the event that your delivery is stolen from your cooler or otherwise damaged while left unattended, Vive Juicery does not accept liability and reimbursement will be at our discretion only.
5. If we are unable to deliver your order to the address provided for any reason, we will contact you via the phone number (or email address if no number is given) on file before rescheduling the delivery. If we are unable to contact you or make other arrangements, please note that a $10 rescheduling fee will be applied.
6. If we are unable to deliver to you, or have to deliver late, for reasons beyond our control (for example: supplier failure, adverse weather conditions, vehicle breakdown or traffic congestion) we cannot accept liability for any inconvenience or loss this causes and will reschedule the delivery. In the event of order cancellation at the customer's request, refunds will be given at our discretion only.