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FAQs

General

How long will my juices last?

Our juices are guaranteed to have a best by date of 4+ days from day of delivery. The best by date varies based on the recipe. You can see each recipes best by date by going to the product page and looking under the list of ingredients.

Additionally all of our products are labeled with a Best By date on the top of the lid

What do I do with my empty glass bottles and jars?

We're so glad you asked! After enjoying, simply rinse your bottle and pop the lid in your recycling bin.

If you have a delivery scheduled, leave your empty bottles by your front door and our driver will pick up your empties.

You are also welcome to return your glass to our storefront in Sugar House to be applied to an in-store purchase.

Please note that bottles must be rinsed and in reusable condition in order for us to offer a credit.

How are bottle credits applied?

For deliveries, bottle credits are processed via points added to your account each week.

If you return your bottles in person, your credit will either be applied towards your in-store purchase or added to your digital account if you aren't purchasing anything.

Bottles/Jars - 50 points (50¢ credit)
Shots - 10 points (10¢ credit)
Growlers - 600 points ($6 credits)
Cooler Bags - 720 points ($7.20 credit)

Please note that all glass returns must be rinsed and in reusable condition in order for us to offer a credit.

Do you accept product returns?

All perishable food and beverage items from Vive cannot be returned. However, if a food or beverage item is delivered damaged or defective, you may request a refund or replacement within 24 hours of purchase.

Non-perishable items may be returned for a full refund or exchange (excluding shipping costs) within 30 days of receipt, as long as they are returned in the same condition and original packaging.

For more information, reach us at support@vivejuicery.com

Cleansing

What are the benefits of a cleanse?

Cleansing has a long list of benefits that vary from person to person.Done properly, a cleanse can improve your digestion and charge you with renewed energy. Cleanses are a great opportunity to clear the clutter from your system, deepen your relationship with your body and explore your nutritional habits with greater awareness. Some of our most commonly reported benefits include mental clarity, lasting energy, better sleep, a glowing complexion, and physically feeling lighter. 

Will I lose weight?

You might, but this isn't the intention of our cleanses nor is it a sustainable approach to body transformation. We encourage you to view cleansing as a means to kickstart long-term habits such as eating clean, whole foods, exercising regularly, and tending to your mental health to keep you feeling your best.

Can I work while cleansing?

Yes! If you invest some energy in thepreparation phaseof your cleanse, you'll likely be equipped to move throughout your typical to-do's while sipping on some delicious juice. However, wedorecommend staying mindful about when you are cleansing! Have a long weekend coming up? That's great! This will help clear your schedule so you can focus on cleansing! If you have a major exam or work project coming up, a cleanse may not be the best prep for that occasion. Cleansing should be the "main event" during the time you decide to give your body a reboot!

What should I avoid while cleansing?

In our experience, this question is really: can I have coffee while cleansing? The simple answer is we don't recommend it! Cleansing is a time to step away from toxins and our vices. If you are extra worried about the no-caffeine part, we recommend weaning yourself off and experimenting with herbal tea ahead of time.Check out our full list of preparatory recommendations here.

Just juice... how hungry will I be?

We're happy to report that generally speaking, the juice lineup and daily intake of water is generally enough to keep you satisfied. If you are worried about hunger pains, we recommend our "cushy" cleanse upgrade which provides you with a raw soup and superfood snack bites. You may also have raw veggies or low-sodium broth during your cleanse for extra support.

Can I make substitutions to my cleanse?

Our cleanses are formulated in a way to keep your blood sugar at bay and to give you the types of nutrients your body is craving at just the right time. When ordering a cleanse, you'll get the exact lineup. If you'd like to make any kind of substitutions, the way to do so it to "build-your-own" cleanse and add each individual flavor to your cart.(Don't worry - there's no price difference!)

Will I need to stay home (aka what's the bathroom situation like)?

No need to worry! You won't be constantly using the bathroom. It's possible that you may need to relieve yourself more frequently due to the higher liquid intake, but you won't be stuck there for long. Even if you have other business to attend to (which is absolutely normal on a cleanse!), it's usually not something you need to schedule your day around. While we're talking about bathroom business, we want to reassure you now that the change of color (red) is totally okay. It's just the beets!

How do I prepare for my cleanse?

We've made preparing for your cleanse easy by providing plenty of resources. We've been around the cleanse block a couple times. 😉 We recommend spending at least two days prior to your cleanse slowly removing foods like dairy, meat, and grains from your meals! This makes it so when it's time to cleanse, your body has an easier job releasing toxins. Again, avoid stimulants like caffeine, alcohol, and nicotine. Here is a Vive approved love it, leave it, and limit it list to help your pre-cleansing experience!

What's the experience like?

Generally speaking, day one is full of intention and getting in-tune with your body. This day can be full of excitement for the cleanse and the feeling of commitment to yourself. Day two can be a little stronger on the cleansing symptoms. Headaches, muscle fatigue, and irritability may be present; rest assured these are signs your body is doing the good work! If you pre-cleanse, these symptoms are usually mild at most. By day three, most have moved into what we call the "honeymoon phase. Whether it's the feeling of accomplishment because you are almost done or the excitement that you are starting to see the benefits! Day three feels lighter, energizing, and empowering to transition out of a juice detox and into your new food relationship and habits!

We recommend cleansing for three days to have a total digestive reboot!

How do I transition back into life post-cleanse?

Post-cleansing is simple and very similar to pre-cleansing. You're just going backwards as you transition slowly back to food. Slowly introduce different food groups (if you want to!) starting with grains, and adding any meat or dairy at the very end, when you are ready to fully transition back into eating regularly. We encourage you to do this slowly so you can feel how different food items fuel you! Use the love it, leave it, and limit it list to help navigate your food choices for the two days after your cleanse.

What if I have questions while cleansing?

You call up your cleanse BFFS (us)! We are available via text, phone call or replying to the welcome email you received. We're here as your cheerleaders, cleanse masters, and overall wellness advocates. No question is too silly or small, we've heard it all. Reach out to us any time you need support! No matter what you are feeling, you are exactly where you need to be - we can just explain everything in further detail!

Standard Delivery Service

How much do you charge for delivery?

We offer our in-house delivery service for a $5 flat fee anywhere in Salt Lake County, and $8 for farther-away areas. For specifics, have a look at our delivery details page.

Will I be notified when my order is delivered?

Yes, absolutely! Similar to services like Grubhub or Instacart, you will receive a text message when our driver is en route along with an ETA and trackable link, and a follow-up message when your delivery is complete.

What if I won't be home at the time of delivery?

If you aren't home during your delivery window, we recommend leaving a cooler stocked with ice for our driver to place your order in.

Alternatively, you can add a cooler bag to your order for a little more protection from the elements. Keep in mind that you can also return cooler bags in addition to bottles for rewards points!

How do I change my delivery date?

If your order has already gone into production, we will be unable to change your delivery date unless there is an extenuating circumstance.

Please reach out to us via support@vivejuicery.com or 801-875-8923 at least 24 hours before your scheduled delivery to make a change.

Subscription Delivery Service

What's the benefit of a subscription?

With our flexible subscription service, you save 10% on your recurring orders as well as any purchases you make in store. You'll also receive complimentary delivery service and subscriber-only gifts. You maintain full flexibility to change products, skip weeks or cancel whenever you need!

How do I change my delivery day?

The best way to change your delivery date/schedule is to cancel your current subscription and simply begin a new one!

How do I add or remove products to my subscription?

Simply log in to your account and from the Manage Subscriptions page, click "edit products."

I'm going to be out of town, how do I skip my next order?

Simply log in to your account and from the Manage Subscriptions page, click "skip" and follow the steps.

What if I won't be home at the time of delivery?

If you aren't home during your delivery window, we recommend leaving a cooler stocked with ice for our driver to place your order in.

Alternatively, you can add a cooler bag to your order for a little more protection from the elements. Keep in mind that you can also return cooler bags in addition to bottles!

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.